Privacy Policy

Penrith Mitsubishi is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Penrith Mitsubishi manages personal information. It is structured as follows:

1. Personal information Penrith Mitsubishi collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Penrith Mitsubishi and complaints
10. Changes to Privacy Policy

1. Personal information Penrith Mitsubishi collects

The main types of personal information Penrith Mitsubishi collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Penrith Mitsubishi such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Penrith Mitsubishi's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Penrith Mitsubishi's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Penrith Mitsubishi's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Penrith Mitsubishi.

Penrith Mitsubishi collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Penrith Mitsubishi keeps of telephone calls, or emails received, or messages sent to Penrith Mitsubishi or posted on Penrith Mitsubishi's pages on social media);
• Penrith Mitsubishi's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Penrith Mitsubishi collects personal information in connection with running its business directly from the individual concerned. On occasion Penrith Mitsubishi may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Penrith Mitsubishi stores personal information in electronic and paper form.

Penrith Mitsubishi uses and discloses personal information as follows:

• to source vehicles and sell them to Penrith Mitsubishi's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Penrith Mitsubishi's customers and prospective customers;
• to obtain products, services or information from Penrith Mitsubishi's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Penrith Mitsubishi knows about them);
• to operate and manage Penrith Mitsubishi's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Penrith Mitsubishi. For example, Penrith Mitsubishi may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Penrith Mitsubishi also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Penrith Mitsubishi uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Penrith Mitsubishi uses in the operation of the computer program is browsing history on Penrith Mitsubishi's websites, name, contact information, and other information you may input into Penrith Mitsubishi's websites. The level of human oversight Penrith Mitsubishi provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Penrith Mitsubishi's staff.

4. Cookies

Penrith Mitsubishi uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Penrith Mitsubishi's web server. Penrith Mitsubishi may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Penrith Mitsubishi's platforms and those social media platforms. Penrith Mitsubishi's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Penrith Mitsubishi's website.

5. Links to other websites

Penrith Mitsubishi's website may contain links to third party websites. Penrith Mitsubishi does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Penrith Mitsubishi and do not wish to receive these communications from Penrith Mitsubishi in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Penrith Mitsubishi.

7. Overseas transfers

Penrith Mitsubishi's website/s are hosted in Australia. On occasion, a third party service provider Penrith Mitsubishi engages or that Penrith Mitsubishi is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Penrith Mitsubishi holds about them by contacting Penrith Mitsubishi during business hours or via the contact page.

Penrith Mitsubishi may require an individual making a request to verify their identity before processing their request.

Penrith Mitsubishi will aim to respond to all requests promptly and within 30 days.

Penrith Mitsubishi may refuse a request where permitted or required by law. Penrith Mitsubishi will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Penrith Mitsubishi and complaints

If you have any queries, concerns or complaints about how Penrith Mitsubishi handles your personal information please contact Penrith Mitsubishi during business hours or via the contact page. Penrith Mitsubishi may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Penrith Mitsubishi can understand the nature of your concern. In most cases, Penrith Mitsubishi will ask that you put your request in writing.

Penrith Mitsubishi takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Penrith Mitsubishi's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Mailing Address: 2128-2140 Castlereagh Rd, Penrith, NSW, 2750

10. Changes to Privacy Policy

Penrith Mitsubishi may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.